Privacy Policy

Last Updated: January 2026

1 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:

• "Personal Data" means any information that identifies or can reasonably be used to identify a living individual, directly or in combination with other data — including name, email address, phone number, national identity card (KTP) number, bank account details, IP address, and device identifiers.
• "Processing" means any operation or set of operations performed on personal data, including collection, storage, use, disclosure, transmission, erasure, or destruction.
• "Data Controller" refers to fik77, which determines the purposes and means of processing personal data submitted through the platform.
• "Data Processor" refers to any third party that processes personal data on behalf of fik77, including payment service providers, identity verification vendors, and cloud infrastructure partners.
• "Cookies" means small text files stored on a Player's device by the fik77 platform for session management, analytics, and personalization purposes.
• "KYC" (Know Your Customer) refers to the identity and age verification process required by fik77 as a condition of account operation and withdrawal eligibility.

2 Scope & Application

This Privacy Policy applies to all personal data collected by fik77 in connection with the platform accessible at https://fik77.cam, including the website, any mobile-optimized interface, customer support communications, and any other service operated under the fik77 brand.

This policy applies to all individuals who interact with the platform, including registered Players, prospective Players who browse without registering, and individuals who contact fik77 via support channels. It does not apply to third-party websites or services that may be referenced on the platform — those entities operate under their own privacy policies.

fik77 operates primarily in the Indonesian market, serving English-preference players across Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, Semarang, Makassar, and other major Indonesian cities. Where this policy references local regulations or market context, it does so in recognition of this primary operating environment.

3 Data We Collect

fik77 collects the following categories of personal data, depending on your level of interaction with the platform:

Category	Examples	Required?
Identity Data	Full legal name, date of birth, gender, nationality, national ID (KTP) number, passport number	Mandatory (KYC)
Contact Data	Email address, Indonesian mobile phone number, city and province of residence	Mandatory
Financial Data	Bank account name and number (BCA, BRI, BNI, Mandiri), e-wallet ID (OVO, DANA, GoPay), deposit and withdrawal history, account balance	Mandatory
Transaction Data	Betting history, game activity logs, bonus usage, win/loss records, session timestamps	Automatic
Technical Data	IP address, device type, operating system, browser type and version, screen resolution, referral URL	Automatic
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Where applicable
Responsible Gaming Data	Self-exclusion status, deposit limit settings, session time preferences, cooling-off records	Where applicable

fik77 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data unless directly required by the KYC verification process and permitted under applicable law.

4 How We Collect Data

Personal data is collected through the following means:

• Direct submission: When you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact customer support, or interact with any other form or input field on the platform.
• Automated collection: When you visit the fik77 website or use the platform, technical data is collected automatically through server logs, cookies, and similar tracking technologies. This includes your IP address, session duration, pages visited, and device characteristics.
• Payment processors: When you transact via BCA, BRI, BNI, Mandiri, OVO, DANA, or GoPay, those providers may share transaction confirmation data with fik77 to verify deposit receipt or withdrawal dispatch. fik77 does not receive or store full card numbers or full bank credentials from these processors.
• Identity verification partners: Where third-party KYC vendors are engaged to validate identity documents or cross-reference national ID data, those partners may return verification results and risk scores to fik77 as part of the onboarding process.
• Publicly available sources: In connection with fraud prevention or AML (anti-money laundering) compliance, fik77 may reference publicly available sources such as sanctions lists, politically exposed persons (PEP) registries, or adverse media databases.

5 How We Use Your Data

fik77 processes personal data for the following defined purposes only:

• Account management: Creating, verifying, and maintaining your player account, including authenticating your identity at login and during withdrawal requests.
• KYC and age verification: Confirming that you are at least 21 years of age and are who you claim to be, in accordance with our eligibility requirements and anti-fraud obligations.
• Transaction processing: Facilitating deposits from and withdrawals to your verified Indonesian bank account or e-wallet, denominated in IDR.
• Platform operation: Delivering sports betting markets, casino games, and other wagering products; recording bet settlements; crediting and debiting account balances accurately.
• Responsible gaming: Monitoring account activity to identify potential signs of problem gambling; applying deposit limits, self-exclusion periods, or other protective measures where requested by the Player or required by our responsible gaming obligations.
• Fraud prevention and security: Detecting, investigating, and preventing unauthorized account access, collusion, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Legal and regulatory compliance: Retaining records as required by applicable law; responding to lawful requests from regulatory or law enforcement authorities.
• Customer support: Responding to your queries, complaints, and account requests submitted via email or live chat.
• Platform improvement: Analyzing aggregated, anonymized usage data to improve site performance, game selection, and user experience — without identifying individual players.
• Marketing communications: Sending you promotional offers, bonus notifications, or platform updates, where you have given explicit consent to receive such communications. You may opt out at any time.

fik77 does not use personal data for automated profiling that produces legal or similarly significant effects without human review.

6 Legal Basis for Processing

fik77 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you accepted at registration — including account creation, transaction processing, and KYC verification.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) regulations, record-keeping requirements, and responses to lawful governmental or regulatory requests.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and analytics — where those interests are not overridden by your fundamental privacy rights.
• Consent: Processing for optional purposes such as marketing communications, where you have given clear, informed, and freely withdrawable consent. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

7 Data Sharing & Disclosure

fik77 does not sell, rent, or trade personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment service providers: BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and any other payment processor required to execute your deposit or withdrawal instructions. These providers receive only the minimum data necessary to complete the transaction.
• Identity verification vendors: Third-party KYC and AML compliance providers engaged to verify identity documents and screen against sanctions or PEP databases.
• Game content providers: Studio partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive anonymized session tokens required to deliver their games via our platform. These providers do not receive your full personal profile.
• IT and cloud infrastructure providers: Hosting, security, and platform infrastructure vendors who process data on behalf of fik77 under binding data processing agreements.
• Legal and regulatory authorities: Courts, law enforcement agencies, or regulators where fik77 is legally required to disclose personal data — for example, in response to a valid court order, subpoena, or regulatory investigation.
• Fraud prevention networks: Where permitted by law, fik77 may share fraud indicators with cross-industry fraud prevention databases to protect the integrity of the broader gaming ecosystem.

Any third party that receives personal data from fik77 is contractually required to handle it in accordance with standards no less protective than those described in this Privacy Policy.

8 Data Retention

fik77 retains personal data for as long as is necessary to fulfill the purpose for which it was collected, subject to the following default retention periods:

• Active account data: Retained for the duration of your account and for a period of 5 years following permanent account closure, to satisfy legal and AML record-keeping requirements.
• KYC documents: Retained for a minimum of 5 years from the date of submission, regardless of account status, in compliance with international AML standards.
• Transaction and betting records: Retained for a minimum of 5 years from the date of the transaction or bet settlement.
• Customer support communications: Retained for 2 years from the date of last interaction, unless the communication relates to an active dispute or legal matter, in which case it is retained until resolution plus 1 year.
• Technical and analytics data: Aggregated, anonymized analytics data may be retained indefinitely for platform improvement purposes. Raw technical logs are purged after 12 months.
• Marketing consent records: Retained for the duration of your consent and for 3 years after withdrawal of consent, as evidence of the consent lifecycle.

When personal data is no longer required, fik77 will securely delete or anonymize it in a manner that prevents reconstruction of the original data.

9 Security Measures

fik77 implements a layered security architecture to protect personal data against unauthorized access, alteration, disclosure, or destruction. Key measures include:

• Transport security: All data in transit is encrypted using TLS 1.2 or higher with 256-bit AES encryption. HSTS (HTTP Strict Transport Security) is enforced across all platform domains.
• Access controls: Access to personal data is restricted to fik77 personnel with a documented need and granted on a least-privilege basis. All internal access is logged and subject to periodic review.
• Infrastructure hardening: Production servers are hosted in hardened environments with firewalls, intrusion detection systems (IDS), and regular vulnerability scanning. No personal data is stored on local developer machines.
• Incident response: fik77 maintains a documented data breach response plan. In the event of a breach likely to result in material risk to affected individuals, fik77 will notify relevant parties within the timeframes required by applicable law.
• Third-party audits: fik77 engages independent security auditors to conduct penetration testing and security assessments on a regular basis. Audit findings are remediated according to a risk-prioritized schedule.

While fik77 employs industry-standard security measures, no system is entirely immune to risk. Players are encouraged to use a strong, unique password for their fik77 account and to enable any two-factor authentication features when available.

10 Cookies & Tracking Technologies

fik77 uses cookies and similar technologies to operate and improve the platform. The following cookie categories are in use:

• Strictly necessary cookies: Required for the platform to function correctly — including session authentication, security tokens, and load balancing. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and session duration configurations to improve your experience across visits.
• Analytics cookies: Collect anonymized data about how Players navigate the platform — including pages visited, time on page, and click paths — to help fik77 identify usability improvements. No personally identifiable information is included in analytics reports.
• Performance cookies: Monitor platform response times, error rates, and infrastructure health to support uptime and reliability goals.

fik77 does not use third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in or use the platform.

11 Your Privacy Rights

As a player on the fik77 platform, you hold the following rights with respect to your personal data. These rights may be exercised by contacting fik77 at the details provided in Clause 15:

fik77 will respond to all valid privacy rights requests within 30 calendar days. Where a request is complex or numerous, this period may be extended by a further 60 days, in which case fik77 will notify you of the extension and its reasons within the initial 30-day window.

Please note that certain rights are subject to limitations. For example, the right to erasure cannot override fik77's legal obligation to retain KYC and transaction records for AML compliance purposes. fik77 will clearly communicate any such limitations when responding to your request.

12 Minors & Age Policy

The fik77 platform is strictly intended for adults aged 21 years and over. fik77 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account, deposit funds, or place any bets on fik77.

If fik77 becomes aware that it has inadvertently collected personal data from a person under 21 years of age, it will promptly suspend the associated account, investigate the circumstances, and securely delete or quarantine the data collected, subject to any overriding legal retention obligation that may arise from the investigation.

If you believe that a minor has registered an account on fik77, please contact our support team immediately at [email protected] so that we can investigate and act without delay.

13 International Data Transfers

fik77 operates infrastructure and engages service providers that may be located outside Indonesia. Where personal data is transferred to a country that does not provide an equivalent level of data protection, fik77 ensures that appropriate safeguards are in place prior to the transfer. These safeguards may include:

• Standard contractual clauses (SCCs) incorporated into data processing agreements with the receiving party;
• Binding corporate rules where the recipient is part of the same corporate group as fik77; or
• Transfers to countries or organizations that have been assessed as providing an adequate level of protection under applicable international standards.

By using the fik77 platform, you acknowledge that your personal data may be processed in jurisdictions outside Indonesia. fik77 will always apply the protections described in this Privacy Policy regardless of where processing takes place.

14 Policy Amendments

fik77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Material changes — defined as changes that meaningfully affect how your personal data is used or the rights available to you — will be communicated to registered Players via the email address on file at least 14 days prior to the change taking effect.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this page periodically. Your continued use of the fik77 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree to a revised policy, you should close your account before the amendment takes effect.

15 Contact & Data Requests

If you wish to exercise any of the privacy rights described in Clause 11, have a question about this Privacy Policy, or wish to raise a complaint about how fik77 has handled your personal data, please contact our dedicated privacy team using the details below.

fik77 aims to acknowledge all privacy-related requests within 5 business days and to resolve them in full within 30 calendar days of receipt. All communications regarding personal data should reference your registered account email address to allow us to verify your identity before disclosing or amending any records.

Privacy & Data Team: [email protected] (plain text only — not a clickable link)

If you are not satisfied with fik77's response to a privacy complaint, you may have the right to escalate the matter to a relevant data protection authority or seek resolution through the dispute mechanism described in our Terms & Conditions.

Reminder: By using the fik77 platform, you confirm that you have read and understood this Privacy Policy in its entirety. Your continued use of the platform constitutes acceptance of our data practices as described above. For questions or concerns, contact us at [email protected].